151 Quick Ideas to Deal With Difficult People by Carrie Mason-Draffen PDF

By Carrie Mason-Draffen

ISBN-10: 1564149382

ISBN-13: 9781564149381

Reliable convenient publication with advice that i'm going to include in my paintings way of life.

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And no one contacting the company during business hours should be instructed to call back. The employees should take a message and someone should return the call. Make certain you have a policy to deal with workers who are belligerent or dismissive when handling phone calls. That way, a reprimand, transfer, or even dismissal won’t seem arbitrary. Epilogue Your employees’ good phone manners are like money in the bank for your business. 27 Acknowledge Employees for Defusing Tense Situations You may have some people on your staff who excel in the role of peacemaker.

Fully functioning teams are invaluable to any organization, but, as the NBA superstars showed, that value can easily slip away when un-team like attitudes take hold. Epilogue A winning team knows the value of real teamwork. 61 151 Quick Ideas to Deal With Difficult People 41 Remove a Team Member if Necessary Vernice Givens, the owner of a Kansas City marketing firm, asked her assistant to put together the first draft of a brochure that would be included among the company’s handout literature. After completing the draft, the woman was supposed to circulate it among her teammates for comments, but the woman waited until the last Assignment minute to write the initial draft.

You should also require parents to ask your permission to bring the kids to the office. If you agree, and if necessary, give the employee a copy of your visitors’ policy. Epilogue When kids come to work, keep the office employeefriendly. 29 Use Irrational Requests as Conversational Openers More than 75 percent of the obese people polled for a recent survey claimed they had healthy eating habits. And 40 percent said they exercised vigorously at least three times a week. The astounding responses, one doctor said, showed that 48 Quick Ideas 28-30 151 Quick Ideas 16-30 the respondents were either Assignment ignorant or in denial about what constitutes a healthy Post a checklist of office diet or vigorous exercise.

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151 Quick Ideas to Deal With Difficult People by Carrie Mason-Draffen


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